Return Policy

Cloud Store Return Policy

At Cloud Store, we strive to provide high-quality products and services. If you're not completely satisfied with your purchase, our return policy ensures a hassle-free experience.

1. Eligibility for Returns

You can request a return or refund under the following conditions:
✅ The request is made within 30 days of purchase.
✅ The product is unused, undamaged, and in its original packaging (for physical items).
✅ Digital products or subscriptions are eligible for a refund if they haven't been used or activated.

📌 Note: Some items, such as software licenses, gift cards, and promotional offers, may be non-refundable.

2. How to Initiate a Return

To start a return or refund request, follow these steps:

1️⃣ Contact Us – Email our support team at support@cloudstore.com with your order details.
2️⃣ Provide Proof – Attach a receipt, order confirmation, or relevant screenshots.
3️⃣ Return the Item – If applicable, ship the product back to us using the provided return instructions.
4️⃣ Processing – Once received, we will inspect the return and process your refund within 5-7 business days.

3. Refund Process

🔹 Approved Refunds – Refunds will be issued to the original payment method. It may take up to 10 business days for funds to appear in your account.
🔹 Partial Refunds – In some cases, partial refunds may be granted (e.g., used software or incomplete return).
🔹 Rejected Refunds – If your return does not meet our policy criteria, we will notify you with further options.

4. Exchanges

If you receive a defective or incorrect item, we offer free exchanges. Contact us within 7 days of delivery to arrange a replacement.

5. Subscription Cancellations

🔹 Monthly subscriptions can be canceled anytime before the next billing cycle.
🔹 Annual subscriptions are refundable within the first 14 days of purchase if the service hasn't been fully used.

6. Contact Support

For any return or refund inquiries, reach out to us:
📧 Email: support@cloudstore.com
📞 Phone: +1 (800) 123-4567
💬 Live Chat: Available on our website

Thank you for choosing Cloud Store! 🌟