FAQs

Frequently Asked Questions (FAQ) – Cloud Store

General Questions

1. What is Cloud Store?
Cloud Store is a secure and reliable cloud storage service that allows you to store, access, and share your files from anywhere with an internet connection.

2. How does Cloud Store work?
Cloud Store enables you to upload your files to a remote server, where they are securely stored and accessible through our web platform and mobile applications. You can manage your files, collaborate with others, and retrieve them at any time.

3. Is Cloud Store free to use?
We offer a free plan with limited storage. For additional storage and premium features, we have various paid plans available.

Security & Privacy

4. How secure is my data on Cloud Store?
We use industry-standard encryption and security protocols to ensure your data remains safe. Files are encrypted both in transit and at rest.

5. Can Cloud Store access my files?
No, we respect your privacy. Your files are encrypted, and only you or those you grant access to can view them.

6. What happens if I forget my password?
You can reset your password by clicking the “Forgot Password” link on the login page and following the instructions sent to your registered email.

Plans & Pricing

7. What are the different plans available?
We offer:

  • Free Plan: Limited storage and basic features.

  • Pro Plan: Increased storage, priority support, and advanced features.

  • Business Plan: High-capacity storage, collaboration tools, and enterprise security.

8. Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time through the account settings.

9. Is there a refund policy?
We offer a money-back guarantee within the first 14 days of subscribing to a paid plan. Refund policies may vary based on promotions and special offers.

File Management

10. How do I upload files to Cloud Store?
Simply drag and drop your files into the Cloud Store dashboard or use the upload button. Files can also be uploaded via the mobile app.

11. Can I share my files with others?
Yes, you can share files via links, set permissions, and collaborate with teammates using our sharing and access control settings.

12. Is there a file size limit?
File size limits depend on your subscription plan. The free plan has a limit, while premium plans allow larger file uploads.

Technical Support

13. How can I contact support?
You can reach our support team through email, live chat, or our help center. Premium users receive priority support.

14. What devices are supported?
Cloud Store is accessible via web browsers, iOS and Android mobile apps, and desktop applications for Windows and Mac.

15. Can I recover deleted files?
Yes, deleted files are moved to the Trash and can be restored within a certain timeframe depending on your plan.

If you have additional questions, please visit our Help Center or contact our support team for assistance.